1. Information We Collect
1.1 Information You Provide to Us
- Account information: Name, email address, phone number, and password when you register or log in.
- Profile & journey information: Details you choose to share about your pregnancy stage, child's age, or parenting journey to personalize content (e.g., "Pregnancy Journey," "My Journey" features).
- Order information: Shipping address, billing details, and items purchased.
- Payment information: When you complete a purchase via bKash, Nagad, credit/debit card, or cash on delivery, payment details are processed by our secure payment partners. We do not store your full card, bKash, or Nagad PIN or password on our servers.
- Communications: Messages you send through our contact form, email, phone, or Messenger chat (m.me) support.
- Doctor appointment bookings: If you use our Doctor Appointment feature, we collect the information necessary to schedule and confirm appointments (name, contact number, preferred date/time, and reason for visit if provided).
1.2 Information Collected Automatically
- Usage data: Pages visited, products viewed, time spent on the site, and click behavior.
- Device & technical data: IP address, browser type, device type, and operating system.
- Cookies and similar technologies: Used to keep you logged in, remember your wishlist and cart, and understand how visitors use our site (see Section 5).
1.3 Information from Third Parties
- Information from payment gateways (bKash, Nagad, card processors) confirming transaction status.
- Information from delivery/courier partners regarding shipment and delivery status.
- Basic profile information if you interact with us via Facebook Messenger or our social media pages.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and "My Journey" dashboard
- Process orders, payments, and deliveries
- Schedule and manage doctor appointments booked through the platform
- Personalize content across Pregnancy Journey, Mom's Corner, Baby Essentials, and Learn & Grow
- Respond to inquiries and provide customer support (including via Messenger)
- Send order confirmations, delivery updates, and, where you've opted in, promotional offers and newsletters
- Administer our Rewards Club and apply discounts or loyalty benefits
- Improve our website, products, and content based on usage patterns
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with applicable laws and regulations in Bangladesh
3. Children's Privacy
KinderGartenBD provides content and products for parents and caregivers, not for direct use by children. Our services are intended for use by adults (parents, expectant mothers, and caregivers). We do not knowingly collect personal information directly from children. Any information about a child (such as age or developmental stage) is provided voluntarily by a parent or guardian to help us personalize relevant content and product recommendations, and is used solely for that purpose.
4. How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
- Payment processors: bKash, Nagad, and card payment partners, to complete transactions securely.
- Delivery/courier partners: To fulfill and deliver your orders.
- Service providers: Hosting, analytics, and customer support tools that help us operate the platform, bound by confidentiality obligations.
- Doctors/healthcare partners: If you book a doctor appointment through our platform, relevant booking details are shared with the healthcare provider you are booking with.
- Legal requirements: If required by law, court order, or government authority in Bangladesh.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
5. Cookies
We use cookies and similar technologies to:
- Keep you signed in and remember your cart/wishlist
- Understand site traffic and improve user experience
- Show relevant offers and products
You can control or disable cookies through your browser settings. Disabling cookies may limit some features, such as staying logged in or saved cart items.
6. Data Security
We apply reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time (see Section 8).
8. Your Rights and Choices
You may:
- Access, update, or correct your account information through "My Journey" dashboard
- Request a copy of the personal data we hold about you
- Request deletion of your account and associated data, subject to legal or transactional retention requirements
- Opt out of marketing emails/SMS at any time via the unsubscribe link or by contacting us
- Manage cookie preferences through your browser
To exercise any of these rights, contact us using the details in Section 11.
9. Third-Party Links
Our website may contain links to third-party websites (including social media pages such as Facebook, Instagram, LinkedIn, Twitter/X, and YouTube). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate the latest revision. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.